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Loopback support engineers have experience with Loopback's facilities and
vendor equipment which can be tested using the Loopback facilities. When you contact
Loopback for technical assistance, your call is given a call/incident number. Prior to contacting Loopback, please refer to the FAQ page to see if your question or issue has been handled previously. Questions regarding use of Loopback test services, your equipment configuration, or custom testing requirements can be directed to Loopback in any of the following ways. |
| By E-Mail: | Questions sent via E-Mail will be
answered within 24 hours. For complex issues, a trouble call will be opened to track the issue. |
| By Phone: | Technical support is available 24 hours a day. You can speak directly to a support technician during our regular business hours, 7:00 am to 7:00 pm Central Standard Time at (314) 645-5550. During other times, a technical support person will return your call. If an engineer is not immediately available, calls are prioritized and assigned to the next available engineer. Even at particularly heavy times, you should receive a call back within a few hours. |
| By Fax: | Send a detailed question/problem via FAX to (314) 645-6293 Questions
sent via Fax will be answered within 24 hours. |
| By Regular Mail: | Send a detailed description of your question/problem to: Attn: Technical Support |
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