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| Video-Conferencing Test 911-999-9999 (911-999-9999) |
| ISDN Test Number 911-999-9999 (911-999-9999) |
| Calls cost $1 per min, per channel. 911 no.'s are digital bonding loops |
| For questions call: Customer Service (314) 555-1212 |
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Who Benefits?
1. Your Company
Loopback's service cost is negligible when compared to the cost of the lost
productivity of people, the cost of the equipment, and/or the reduced cost of outside
support.
Today, Employees wait around while technicians perform tests to isolate problems.
Testing often requires involving vendors, outside service organizations, and additional
remote personnel. Loopback can help short-circuit these delays by assisting users and
technical staff in quickly identifying working and non-working equipment.
2. Users
Before Loopback, all trouble required a call for technical support. Now,
the user can make one simple phone call to test audio, video, and communication
functionality.
The company saves technical support time and the user helps identify where
the real problem exists.
3. Technicians
Technicians must usually respond in person to problems with video-conferencing and ISDN
equipment. Loopback's service allows any user who can place a video call to participate in
testing a problem site. This will allow technicians to talk users through tests remotely,
freeing the technician to respond only to real problems.
The company focuses technical support on confirmed problems and uses a low cost service
which lets users participate in problem segmentation.
When new installations are completed, technicians can use the Loopback service to verify
operation of the new equipment.
4. Field Service Organizations
Technicians can perform tests immediately without the need to involve a
remote site or vendor support. Today, technicians waste valuable time calling telco
or equipment vendors to schedule simple tests to verify equipment functionality.
Now, the technician can make one simple phone call to test audio, video, and
communication functionality. Technicians will only need to call telco or the vendor when a
real problem exists. Field Service Organizations will reduce wasted time. Your company is
back in service faster.
5. Video Equipment Vendors
Before Loopback, Video Equipment Vendors received calls from technicians to
perform simple operational functionality verification. Now, technicians make one
simple phone call to test audio, video, and communication functionality.
The Video Equipment Vendors only need to provide testing support for actual
problems. Fewer calls will come to the vendor and companies will isolate problems faster.
Users can participate in the initial testing eliminating demands on technical support.